Returns

Complete your returns slip with your return reason and place this inside of your parcel. 

Please return to Quilla & Co, Unit 4 Premier Business Units, Wilton Road,Grimsby,DN36 4AW.

 We advise using a tracked returns service so you're able to track your return/s.

If you need any help, please call our customer service team on 01472 289673.

Please note we do not offer free returns.  

We always recommend that you send your jewellery to us in a secure padded envelope and use a signed for delivery service as we do not accept liability for lost items.

 

What is your returns policy?

• Items must be returned within 14 days of the date the parcel has been received by the customer. 
• Items must be in a re - saleable condition. 
• Bespoke commissions/personalised made to order jewellery is exempt from our refund policy.
• We do not offer refund on gift wrap
• Earrings are NON returnable due to hygiene reasons
• Refunds are typically processed within 24 hours on receipt of your parcel, although in busy periods this may vary. Once the refund has been processed you will receive a confirmation email.
• All refunds will be credited back to your original method of payment.
• Our Click & collect service is non refundable.
• Refunds can take up to 7-10 working days to complete with your bank/payment method. (This does not include weekends or bank holidays)
• Mystery bags are non returnable/exchangeable.
• Any order that receives a free gift with a minimum spend must return the free gift to be eligible for a full refund. Failure to return the free gift will mean the value of the gift being deducted from the refund total.
  
  

  
  
  🎄Online & In Store Christmas Returns Policy🎄 

  To make your Christmas shopping stress-free, we’re offering an extended returns period for the festive season.

  Purchases made between 10th November and 24th December 2025 can be returned up until 12th January 2026 — giving you extra time to return gifts for a refund.

  Our standard returns policy still applies for all other purchases made outside of these dates.

  All items must be returned in their original condition, with proof of purchase.

 

What should I do if I receive an incorrect or faulty item?

Oh no! We're sorry to hear this. Please send customer services an e-mail (info@quillaandco.com) photo's of the fault and/or a brief description of the fault or issue and we will help you straight away.

For items that are deemed faulty once returned to us, the returns postage cost will be wavered when proof of postage is provided.

A consumer cannot claim for a refund or replacement if they alter the item or causes any damage to the item.

Refunds will not be given on items deemed unfit for resale.