Delivery

Delivery Information

Delivery Options (UK Mainland)

Standard Delivery (Royal Mail) - £4.99

UK MAINLAND ONLY
Excluding Sundays and Bank Holidays

Royal Mail Track 24 - £6.50

Tracked 24 up to a 3 Working Day Service when placing an order before 3pm (not guaranteed)
Orders placed after 11am for Track 24 on a Saturday will be dispatched on the following Monday.
Excludes Bank Holidays
Excluding Highlands & Islands where this can be up to 5-7 working days.

Next Working Day Service DPD (1-2 working day service) - £7.00

Orders placed before 3pm Monday-Thursday qualify for a 1-2 working day service (Excluding Scottish Highlands & Islands)
Orders placed after 2pm on a Saturday will be dispatched on the following Monday.
Excludes Bank Holidays
This is not a guaranteed service

Saturday Next Working Day Service DPD - £8.00

Service available for orders placed from 3pm Thursday to 3pm Friday.(Excluding Scottish Highlands & Islands)
Excludes Bank Holidays
This is not a guaranteed service

Click & Collect - £1.00

Approx. 48-72 hour turnaround.
Click and Collects must be collected within 14 days from day of purchase.
Further information on Click & Collect can be located by clicking the following link: (click here)
The following postcodes qualify for the Click & Collect Service: DN1 DN2 DN3 DN4 LN11

International Shipping

Europe

International Shipping Europe - Tracked DDP - £9.99

5-7 days service
Duties & Customs is charged at checkout

Rest of the World

International Shipping Rest of the World – Tracked - £14.99

7-10 days service

Order Tracking

Once your order has been dispatched, you will receive a confirmation email from Quilla and Co with your tracking number and link to follow your parcels journey.

For Next Day Delivery orders, DPD will also contact you directly via email/SMS to update you and provide you with a 1 hour delivery window of which you can amend with DPD themselves. Please do not contact Quilla and Co with your delivery instructions as these MUST be given directly to the Courier.

Refunds

Please note we are unable to refund delivery costs in an instance where a parcel is delayed, or delivery is missed for the following reasons:

The courier has attempted delivery but has unfortunately missed you.
The courier has for unforeseen circumstances been unable to reach you
Vehicle breakdowns
Unable to locate your address
Incorrect address provided

Orders Delivered in Safe Place Or With A Neighbour

If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.