Jewellery Care Guide

Warranty
Quilla & Co Jewellery comes with a 6 month warranty from the date of purchase.
Should your jewellery become damaged due to a manufacturing faul
t - the item must be returned along with a proof of purchase/original order number to be repaired or replaced under warranty.
Items returned without proof of purchase will be subject to a repair charge. Our warranty does not cover lost or stolen items, tarnished goods, general wear and tear or stretched jewellery.
Items no longer under warranty will be subject to a charge.

Simple steps to care for your jewellery
  • Remove your jewellery when you shower, bathe or engage in heavy exercise, particularly when swimming in the sea or a chlorinated swimming pool.
  • Put your jewellery on last when dressing. Hairspray, perfume and body sprays can cause your silver jewellery to tarnish.
  • Care should be taken when bracelets are taken on and off, rolling over the hand to avoid stretching the elastics.
  • Avoid wearing your jewellery when using bleach, cleaning products and other chemicals.
  • Be cautious of knocks and bumps to avoid dislodging stones or creating scratches.
  • Silver polish cloths can be used frequently to prevent and remove any tarnish and maintain the shine of your silver jewellery - these can be purchased on our website.
Storing your jewellery
  • Clean your jewellery with a polish cloth before putting away.
  • Don't let your jewellery get tangled, tarnished and forgotten.
  • It is best to store your jewellery in a dry place such as a jewellery box.
  • Please note we do not recommend using our packaging box for long-term storage.
  • We recommend storing same metals together – mixing your metals in your jewellery box can lead to tarnish.
What causes tarnish?
  • Tarnish is a natural occurrence as the metal reacts to the environment.
  • Exposure to soaps, perfumes, lotions & oils, chlorine and cleaning chemicals.
  • Oxidising through prolonged exposure to direct sunlight in non-airtight containers.
  • Contact with water for long periods of time.
  • Exposure to toxins or chemicals released from the skin through sweat.